Shipping Rates and Times
- We do not ship internationally, but we are happy to ship to a freight forwarder which then forwards it to the final recipient. Please complete checkout with your freight forwarder address.
- Shipping is free in the 48 Continental US states and unavailable elsewhere.
- Most items ship ground services within 1-3 full business days (usually sooner) and arrive approximately within 5-10 business days (M-F, excluding holidays).
- We use many methods of shipping and will select the most reliable method for your item(s). Carriers may be substituted with a freight company, FedEx, UPS, or USPS at our discretion and may require a physical street address for delivery. Customers are unable to specify the carrier of their choice. If USPS does not deliver to your shipping address, please contact us before purchasing. Signature may be required at any time.
- If an item arrives damaged or defective, we may replace damaged or defective parts or the entire item. Request to return and cancel the transaction instead of replace may be treated like normal returns with the customer being responsible for all shipping costs. When we inspect items with claims of damage or defect, normal return policies will apply if item is found not to be damaged or defective.
- For claims of warranty, customer may need to return items or parts at their cost for replacements.
- Any order may require a signature at our discretion.
- Flat shipping rates or free shipping include the 48 Contiguous States only.
- Certain restrictions prevent many items from being shipped to Hawaii, Alaska, PO Boxes, APO/FPO addresses or US Territories. Please check prior to purchase by contacting us via email regarding shipments outside the Contiguous United States. Additional charges will apply if available. Freight companies and FedEx/UPS cannot deliver to PO boxes or APO/FPO addresses.
- If a package is returned to us for invalid address, failed delivery after multiple attempts, return to sender or any other reason beyond our control, the customer is responsible for all shipping costs incurred.
- In the event of damage or loss, we must follow carrier's policies for claims. If your package arrives damaged, please contact us within 48 HOURS of delivery. Please Do NOT delay reporting shipping/carrier damage as carriers have time limits for claims. Lost claims require a tracer request from the carrier.
- Shipment information (tracking/delivery confirmation) is emailed automatically as soon as it is available. We are not responsible for delays caused by carriers or circumstances beyond our control.
- Local pickup is not available on any item. All items must be shipped.