Policies

Store Policies

Returns/Refunds

  • All returns require a Return Merchandise Authorization number (RMA #).Please contact us for return RMA and return address. Not all shipments are sent back to original shipment warehouse. No returns will be accepted without a RMA. Please allow 48-72 hrs for RMA request response. We reserve the right to refuse any returns. Please note that RMA # does not guarantee final disposition for a return and all returns are inspected before any credit would be given.
  • All exchanged/ returned merchandise must be received back within 30 days of receipt and must be new/unused in original manufacturer factory carton, including any packaging materials, inserts and manuals, warranty cards (not filled-out) and any accessories that were in the shipment to qualify for return. Please do not tape or write anything on the item or the original manufacturer's carton unless directed to do so.
  • Customer is responsible for all return shipping costs and any applicable duties and taxes. Initial shipping fees are non-refundable which also includes ‘free shipping’ items. Refund is credited less any shipping charges occurred.  
  • A restocking fee of 20% of the original purchase price will be applicable for returned items.
  • We highly recommend that you insure any item(s) that you return and use a traceable service.
  • Once a product has been used or in the customer's possession for 30 days, it is subject to the manufacturer warranty, if available, and is not returnable to us.
  • For any return requests involving variations in the color, shade, approximate dimensions, or features listed, normal return policies apply and the customer is responsible for the initial and return shipping costs (including the actual initial amount when an item is marked 'Free Shipping').*Photo Colors may vary on your computer. With any product, the color may appear slightly different based on computer, monitor settings, configurations, browsers, the lighting/setting for the photograph, etc. Shades may slightly vary during manufacturing runs/processing. Photos are for informational purposes only and represent a basic design. *Dimensions are approximated and may vary during manufacturing runs. 
  • If an item arrives damaged or defective, we may replace damaged or defective parts or the entire item. Request to return and cancel the transaction instead of replace may be treated like normal returns with the customer being responsible for all shipping costs. When we inspect items with claims of damage or defect, normal return policies will apply if item is found not to be damaged or defective.
  • For claims of defect or warranty, customer may need to return items or parts at their cost for replacements.

Inventory and Listing Errors

  • In the rare event we have made a mistake in the listing, we reserve the right to cancel the order and issue a refund and an apology.
  • For inventory out-of-stock issues, we will notify customer of expected replenishment date and offer to ship when available (if within 30 days) or cancel the transaction.

Payment/Sales Tax

  • We accept PayPal which allows funding from any major credit card or bank account.
  • Credit Cards: For transaction security, credit card payments are REQUIRED to ship to the billing address which must be a physical street address.
  • PayPal Payments: For transaction security, we ship to the PayPal address only.  PayPal shipping address must be the same shipping address as provided in our checkout. Address discrepancies will cause order delays or order cancellations. Your PayPal account must be registered in the same country as the ship to location. We block payments from countries we do not ship to.
  • All shipments to a U.S. address must be placed with a U.S.credit card or a U.S based PayPal account.
  • Sales Tax: Tax is charged for orders shipped to all states where such taxes are applicable. The amount of tax charged is based on current state and local tax rates. We collect Sales Tax for all orders shipping to Missouri and California. If your state requires the payment of use tax on out-of-state purchases, then that is fully the responsibility of the buyer. State and local tax rates are subject to change at any time

Shipping Information

Domestic Shipments:

  • If an item arrives damaged or defective, we may replace damaged or defective parts or the entire item. Request to return and cancel the transaction instead of replace may be treated like normal returns with the customer being responsible for all shipping costs. When we inspect items with claims of damage or defect, normal return policies will apply if item is found not to be damaged or defective.
  • For claims of defect or warranty, customer may need to return items or parts at their cost for replacements.
  • Most items ship ground services within 3-5 full business days (usually sooner) and arrive approximately within 5-10 business days (M-F, excluding holidays). Express shipping (rush or next day) is not available at this current time for any items. We do not offer overnight or rush shipping on any items. Any order may require a signature at our discretion.
  • We are based out of Missouri, but we utilize many distribution centers throughout the country. The shipping locations will vary for each product. Items may be shipped from multiple locations, thus you may receive part of your order first, then other items later.
  • Flat shipping rates or free shipping include the 48 Contiguous States only.
  • Certain restrictions prevent many items from being shipped to Hawaii, Alaska, PO Boxes, APO/FPO addresses or US Territories. Please check prior to purchase by contacting us via email regarding shipments outside the Contiguous United States. Additional charges will apply if available. Freight companies and FedEx/UPS cannot deliver to PO boxes or APO/FPO addresses.
  • We use many methods of shipping and will select the most reliable method for your item(s). Carriers may be substituted with a freight company, FedEx, UPS, or USPS at our discretion and will require a physical street address for delivery. Customers are unable to specify the carrier of their choice. Signature may be required at any time.
  • If a package is returned to us for invalid address, failed delivery after multiple attempts,  return to sender or any other reason beyond our control, the customer is responsible for all shipping costs incurred.
  • We insure all packages. In the event of damage or loss, we must follow carrier's polices for claims.  A signed affidavit or photos may be required for refunds or reshipments. If your package arrives damaged, please email us within 48 HOURS of delivery. Do NOT delay reporting shipping/carrier damage as carriers have time limits for claims. Lost claims require a tracer request from the carrier.
  • Shipment information (tracking/delivery confirmation) is emailed automatically as soon as it is available. (Domestic Orders Only). We are not responsible for delays caused by carriers or circumstances beyond our control.
  • Local pickup is not available on any item. All items must be shipped.

By purchasing any item from us, you are agreeing to all of the terms set forth in these policies and the return policies.